FREQUENTLY ASKED QUESTIONS
How can I track my shipment?
We will send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.
What should I do if my shipment never arrives?
If it still does not arrive, Please contact us via email: support@powbattery.com, Generally, you will receive our response within 12 hours.
How do I ship items to a different address?
During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address.
How can I return or exchange?
We offer 30 day money back guarantee! If you're not satisfied with your purchase, you can return it for free within 30 days of receiving it. Please follow the RMA (Return Merchandise Authorization) procedure to return the item. For More information about return and refund question, Please view our Return & Refund Policy.
How can I cancel my order?
Please send us an e-mail with subject line 'Cancel Order,' including your order number. We do our best to ship your orders within 24 hrs (excluding weekends and holidays) so if your order is already shipped we cannot cancel it. However, you may return it to us upon receipt by following guidelines in our Return Policy. Our contact email address: support@powbattery.com
How can I get a refund?
If you're not satisfied with your purchase, you can return it for free within 30 days of receiving it. Please send an email to support@powbattery.com with your order number and details of the issue you are experiencing with your item. We will issue a RMA (Returns Merchandise Authorization) number for you, and We will offer free Return label, After you return it back to us, we will give you a full refund. Please note: Without this RMA number our warehouse cannot recognize your return package. Please Request RMA number via Email support@powbattery.com. For more information, Please view our Return & Refund Policy.
What payment means do you accept?
We accept all major credit cards: VISA, MASTERCARD, AMEX and DISCOVER payment through PayPal payment system, If you have a PayPal account, you also accept PayPal account payment. Please note: No need to register a Paypal account. Paypal accepts credit card directly now! Free, secure and it protects buyers.
We offer 1 year warranty!
If the product is dead or did not work within 12 months, please contact us, we offer 1-year warranty. Please send an email to support@powbattery.com with your order number and details of the issue you are experiencing with your item, We will offer a free Return label, After you return it back to us, We will resend a new replacement product to you for free. Please Note: The warranty does not cover damage caused by accident, abuse, neglect, modification, alteration, misuse, repair, modification or physical damages. For more information, Please view our Warranty Policy.
Any Question Please Contact Us: support@powbattery.com
